Network interruptions require a rapid response

In the last article we looked at the biggest dilemma in network support, and how you might assess the temptation to take a 'DIY' approach.

What we didn't cover is why network support issues can become everybody's problem not just yours, and how it can happen so quickly. 

See, network malfunctions tend to be all-or-nothing affairs…

How does network support become an emergency?

Let's suppose you installed your own IT network and it is working fine. Your PCs and servers are all connected, the e-mails are rolling in and out without a hitch, and the routers are blinking away happily in the corner. All is well.

Sadly for all of us who like a quiet life, things can and will go wrong with all that hardware eventually, no matter how well specified and installed your IT network happens to be.

If you're lucky, it might be the sort of problem that announces itself with a peripheral symptom or two, and allows you to nibble away at a fix while business goes on largely uninterrupted. 

Unfortunately for IT managers' sanity, it's usually the sort of problem that brings all network traffic to a sudden halt. 

Now what?

What matters most at that point is the speed of the fix. If you cannot pinpoint and remedy the network problem within a short space of time, you'll have to call in a dedicated network support engineer.

Costs are unlikely to be considered, as the consequences of prolonged business IT downtime can be overwhelming. This means that any savings accumulated by not having a support contract can quickly be eradicated.

How does a support contract help?

When Chorus provides network support in Bristol, it is delivered as part of an inclusive, fixed monthly cost IT support package with proactive network monitoring included. 

It helps you avoid emergencies by monitoring the network remotely, and it allows to to avoid emergency repair bills because your flat rate covers however much work is necessary to get you back online.

In other words, it helps you have peace of mind, knowing you have a contingency plan for network interruptions and a low risk of additional costs.

To find out more about network support as part of an IT service package, and to get some costings appropriate to your business, call our team on 01275 398900.