When are you most likely to get an IT Support call?
Let's face it: it's bound to be out of hours, isn't
it?
Not so much because of any scientific likelihood, but simply
because of Sod's Law.
You've just put your feet up, the kids are choosing a family
film, and "Ring, ring!" - there it is. Somebody in your company
with a thorny computing issue, or somebody trying to connect to
your network without success. Either way, something you wish you
didn't have to handle from home.
That's why so many businesses are including an element of
outsourced network support into their IT provision.
Why outsourced IT support is a
great complement to in-house support
Many users of our IT support services are using us to back up,
or add to, rather than entirely replace their in-house IT
expertise.
There are plenty of good reasons why, but in this context the
best reason is number 3 on this list…
- Extend your expertise. No in-house IT support
engineer can know everything. A dedicated IT support firm can,
however, maintain a huge breadth of expertise and pool knowledge
from all sorts of real-world business IT scenarios.
- Trim your costs. No in-house IT support
engineer will work for peanuts. In nearly every measurable
situation, calling in expertise on a 'when you need it' basis saves
overheads compared to a desk and a salary. And choosing paying for
IT support with a fixed monthly price is more cost effective still,
compared to emergency break-fix support arrangements.
- Cover round the clock. No in-house IT support
engineer can cope without sleep, the occasional holiday, dare we
mention it…a little personal downtime. And as
mentioned above, Sod's Law has a way of ensuring the trickiest IT
issues crop up when someone's working late or remotely. With an
outsourced team providing part-time cover, no problem: your users
can dial in for responsive help desk service while your lead
engineer is still devoting a few minutes to his cornflakes.
If you would like to benefit from reponsive out-of-hours support
and ease the burden on your round-the-clock business IT usage,
contact our Bristol IT
support team on 01275 398900.
Meanwhile, may we wish you a marvellously happy 2011!
