Why Bristol companies should use Microsoft Certified partners
for IT Support
Most businesses use Microsoft technology to a greater or lesser
degree, so an IT support firm needs particular familiarity and
skills to deal with Microsoft software. Fortunately, there's a way
you can verify this: choose a Microsoft Certified partner.
IT support companies will usually display the distinctive
Microsoft Certified Partner icon on their web sites and marketing
literature. Although it is no guarantee of customer satisfaction,
it does reassure you that your IT engineers are paying attention to
Microsoft software requirements and are keeping their computing
expertise up to date.
There are three levels of Microsoft certification:
Microsoft Registered partners
The basic level of Microsoft's partner programme, this means
your IT support engineers have access to training and a number of
development tools. It does not guarantee you anything in particular
as a client, it's just a starting point that shows your IT support
firm is tuned in to Microsoft.
Microsoft Certified partners
A Certified partner has met some specific competence
requirements, for example producing at least one tested solution,
and has earned a number of Partner points. Certified partners have
enhanced software resources that help them deliver better IT
support.
Microsoft Gold Certified partners
Gold Certified partners have the closest relationship with
Microsoft. At this level, your support technicians have access to
the Partner knowledge base and their own technical services
co-ordinator. To re-enrol they must also participate in a Customer
Satisfaction Index survey. Employing a Gold Certified partner for
your IT support generally assures you of a higher standard of
software problem solving.
Although practically every IT technician has some degree of
familiarity with Microsoft products, is there any good reason why a
company offering IT support services would not make the extra
effort to be a Microsoft Certified partner?
Chorus is an IT support
company in Bristol with the Microsoft Gold Certified Partner
badge proudly displayed on our website.
