Proactive IT Support in Bristol
When you outsource your IT support to another firm, you hope
they will care as much about your IT uptime as you do. One way to
assess this is whether they offer proactive IT support.
The different between proactive and break-fix IT support
Most IT support is offered on a 'break-fix' basis: wait until a
computer, server or network breaks down, then send an engineer to
fix it.
A higher standard of IT support includes keeping an eye on your
IT system's vital signs throughout the working day. This regular
'health check' means any IT issues can be spotted in advance.
How proactive IT support prevents faults occurring
If your IT support firm is not monitoring your networks and
computer equipment continuously, they can only react to problems
after they occur.
By contrast, when a proactive IT support firm solves a problem
for one client, they can act to prevent other clients having the
same problem. This background fix service is a real advantage of
proactive IT support.
The result? Better uptime
The result of proactive monitoring is a higher level of
measurable uptime, which is the benchmark by which any IT support
firm should be judged.
Your part-time IT director
Another service that comes under the heading of proactive
support is offering guidance on IT strategy. This includes
equipment purchasing strategy as well as software and upgrade
planning. These are all functions an IT director usually carries
out; a proactive IT support firm can even replace an IT director
and be a useful advisor at board meetings.
It's a question to ask any IT support firm you are considering,
as their websites do not always make this clear. Chorus IT's
Bristol IT support service offers proactive monitoring for all the
reasons discussed here - call us on 01275 398900 to enquire.
