Our fixed price philosophy

With Chorus IT support, the price you pay covers everything we do, on-site or remote. There are no exceptional charges.

We will quote you a monthly fixed price based on your number of seats, what you want covered, and whether you have IT employees of your own.

Fixed price vs. Break-fix support

There are two ways you can pay for IT support: an inclusive fixed price, or paying for breakdowns as they occur (the "break-fix" model).

With "break-fix" IT support, there will be sudden costs to meet: these might be low, or they could be more than you would have paid for full support for a year. This makes break-fix support a calculated risk, with the smooth running of your business at stake.

With Chorus IT's fixed price support, you pass that risk on to us. We solve your IT problems regardless of difficulty; you can budget without having to allow for unknowable extra charges.

You can compare our fixed price model to a vehicle maintenance contract. You're getting peace of mind knowing that you can rely on your equipment, and the safety net of guaranteed maintenance with no hidden costs.

Proactive vs. reactive support

Our fixed price support is proactive. Continuous monitoring means we find problems and solve them before they occur. Crucially, when we discover a problem somebody else has experienced, we proactively pass on the fix to all our clients.

That's not something you get with break-fix support, which is reactive. It waits for problems to occur, no matter how common. Fixed price support gives you business continuity, not business disaster recovery.

Cost effective peace of mind

We firmly believe in fixed price IT support. It allows us to offer you excellent service at an all-inclusive price.

After all, outsourcing your IT Support is supposed to provide you with the ultimate in cost effectiveness. It's also supposed to provide you with peace of mind. How can you have either of these benefits if the threat of a huge repair or maintenance bill is just around the corner? You can't budget effectively if you don't know what's coming.

Bristol companies love our fixed price model because it gives them freedom to budget for IT with no nasty shocks. It's easy to understand what you're paying for. It's a combination of cost effectiveness and ongoing peace of mind.

Find out your fixed price

Find out how Chorus IT support could fit into a more stable budget for your business. Call our sales team today on 01275 398900 and we'll put together a fixed monthly quote based on your needs.

Alternatively, use our online quotation form for a rapid response via e-mail.