Chorus Launches Quartet Of IT Services For SME Customers

Portishead-based IT specialist Chorus has moved to the next stage of its planned growth with the announcement that it has split its business operation into four dedicated divisions. The company's SME clients can now access services from Chorus Professional Support, Chorus Harmony, Chorus Microsoft CRM (Customer Relationship Management) and Chorus Microsoft XRM which provides the latest applications and tools to take clients beyond traditional CRM.

The division of the business, says Chorus, will not only help clients to easily identify the type of service their business most needs but will also help them to understand all the options for how their IT can be managed as they grow.  Internally, the move also enables the company to build teams in each area of the business.

Chorus Professional Support will provide expert technical support and a proactive service to keep clients' IT systems working all at all times for a fixed price fee; Chorus Harmony will enable clients to replace their often randomly accumulated IT system with tailored hardware and software that is regularly updated and covered for all faults and support; Chorus Microsoft CRM will allow clients to power their business growth using Microsoft Dynamics CRM 4.0 technology which allows intelligent management of customer data; and Chorus Microsoft XRM - the new generation of CRM - empowers users to manage far more than  customer relationships through a full CRM suite with marketing, sales and service capabilities allowing support and sales teams to evolve and work together in ways not previously possible.

The re-organisation of the business comes as Chorus celebrates a 50 per cent growth in new business from its contracted clients over the last twelve months and follows on from the company's ten year anniversary in 2009 and its expansion in October into new 2500 square foot offices in Portishead.

"Our aim is to become Bristol's premier IT provider and we are already well on the way to achieving this with an array of services and expert support in place that we believe is second-to-none." explains Business Development Director Anthony Sherry.

"Our four divisions will look after everything from the needs of the smaller company looking for a friendly and attentive helpdesk to growing businesses who need to find solutions to their existing technology which may be stifling their aspirations and growth through to helping businesses who want fast, flexible ways to improve their customer service efficiency and effectiveness and beyond that to those who want to improve marketing, sales and customer service using the latest technologies.

"As a growing number of companies look to outsource their IT needs we are in an excellent position to provide that support at every level."

Chorus, which is a specialist in multi-sited operations and site to site connection, now serves clients from a vast range of sectors from charities to large corporates, manufacturers to law firms and retailers to recruitment companies.  The company works throughout the South West, nationally and even internationally, looking after clients' IT needs as far afield as Finland.

The company was established in September 1999 from a home-based office in Shirehampton by Managing Director Mark Taylor.  Mark, who came from a large IT company background, wanted to apply the principles he had learnt in providing IT support to big business to smaller customers and established Chorus as a company that would deliver honest straightforward, easy-to-understand and pro-active IT support to a high standard with clear transparent pricing.